Website Privacy Policy
This notice explains how Redruth Town Council uses personal information when you visit our website, contact us or sign up to our newsletter. It covers the website only. Our full privacy notice covers everything else the council does, such as jobs, volunteering, the library, events, grants and CCTV, linked on our Policies page at the footer of every page.
Who we are
Redruth Town Council is the data controller for the personal information described here.
- Address: Redruth Civic Centre, Alma Place, Redruth, Cornwall TR15 2AT
- Phone: 01209 210038
- Email: admin@redruth-tc.gov.uk
- ICO registration number: Z7191792
- Data protection enquiries: admin@redruth-tc.gov.uk (passed to our data protection officer)
What we collect and why
When you contact us through the website
What: your name, email address, phone number if you give it, the subject you choose and your message.
Why: to answer your enquiry. The subject you pick sends your message to the right council team.
Lawful basis: performing our public tasks as a council, or, for general enquiries, our legitimate interest in replying to people who contact us.
Who sees it: the council staff who deal with that subject. A copy is also kept in the website’s dashboard, which only authorised council staff and our website support company can access.
How long: in line with our Data Retention Policy, which sets how long each type of enquiry is kept.
Please don’t include sensitive details, such as health information, in the message box unless you need to.
Online forms
Most of our application and request forms are PDFs you can download, fill in and return to us. Some forms are provided online through Microsoft Forms, part of the council’s Microsoft 365 account, and occasionally through Google Forms. A link or button on the page tells you when a form opens on one of these services.
What: the information each form asks for, and any files you upload.
Who sees it: the council staff responsible for that form. Microsoft or Google acts as our processor and stores the responses for us.
How long: in line with our Data Retention Policy for that type of request.
Newsletter
What: your email address, and your first and last name if you give them.
Why: to send you the council’s newsletter.
Lawful basis: your consent. We ask you to confirm by clicking a link in an email before we add you to the list.
Who sees it: our newsletter service, Brevo (Sendinblue SAS, France), stores the list and sends the emails for us as our processor. Brevo also records whether newsletters are opened and which links are clicked, so we can see what’s useful.
How long: until you unsubscribe. Every newsletter has an unsubscribe link, or you can email us.
“Was this page useful?”
At the bottom of many pages you can tell us whether the page helped, and leave a comment.
- We store only the yes or no count and your comment. We don’t store your name, email or IP address with it.
- To stop the same vote being counted twice, the website keeps a scrambled code made from your connection details for 24 hours, then deletes it. It can’t be turned back into your IP address.
- Please don’t put personal details in the comment. If you need a reply, use the contact form instead.
Website statistics
With your permission, we use Google Analytics to count visits and see which pages are used, so we can improve the website. Google Analytics only runs if you accept analytics cookies in the cookie banner. It uses cookies and receives your IP address, which Google shortens before storing it. We can’t use it to identify you.
You can change your choice at any time using the Cookie settings link at the bottom of every page.
Website security and hosting
The website is hosted on UK servers by Unify Studio, who also look after it for us. Like any website, the server keeps short-term technical logs (IP address, browser type, the page requested and the time) to keep the site working and secure. These are deleted automatically after a short period.
We use Cloudflare to protect the website from attacks and spam, including on our forms. Cloudflare processes your IP address and browser details for this and may set a security cookie. See our cookie policy.
Staff and councillor profiles
The website shows the names, roles and contact details of councillors and some staff. This is part of our public task and our transparency duties. Photos are published with the person’s agreement.
Sharing your information
We don’t sell your information or use it for marketing beyond the newsletter you sign up to. We only share it:
- with the processors named above (our website host and support company Unify Studio, Microsoft, Brevo, Google and Cloudflare), who act on our instructions
- with another organisation, such as Cornwall Council, when we need to pass on your enquiry for them to deal with it, and we’ll tell you when we do
- when the law requires us to
Information sent outside the UK
Brevo stores newsletter data in the European Union. Microsoft stores the council’s Microsoft 365 data in the UK. Google and Cloudflare may process data in the USA. Where this happens, it is protected by UK adequacy regulations (including the UK–US “data bridge”) or by the standard contract terms approved by the UK government.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct it if it’s wrong
- ask us to delete it
- ask us to limit how we use it, or object to us using it
- withdraw your consent at any time, for example by unsubscribing from the newsletter
- ask us to send it to you or another organisation in a common format (in some cases)
Using your rights
To use any of these rights, email admin@redruth-tc.gov.uk, and we’ll pass your request to our data protection officer. We’ll reply within one month. There’s normally no charge.
Complaints
If you’re unhappy with how we’ve handled your information, tell us. You can email admin@redruth-tc.gov.uk, use our contact form, phone 01209 210038, or write to Redruth Town Council, Redruth Civic Centre, Alma Place, Redruth, Cornwall TR15 2AT. We’ll acknowledge your complaint within 30 days, look into it and tell you what we found.
If you’re still unhappy, you can complain to the Information Commissioner’s Office, the UK data protection regulator:
- Phone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Changes to this notice
We’ll update this page when the website or the services we use change. The date at the top shows when we last updated it.