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Accessibility Statement

Home › Accessibility Statement

This statement applies to the Redruth Town Council website. It doesn’t cover the Discover Redruth website, which has its own statement.

The website is run by Redruth Town Council. We want as many people as possible to be able to use it. For example, you should be able to:

  • change colours, contrast levels and fonts using your browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • move around most of the website using just a keyboard
  • move around most of the website using speech recognition software
  • listen to most of the website using a screen reader, such as JAWS, NVDA or VoiceOver

We’ve also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • many older PDF documents, such as agendas, minutes and policies, are not fully accessible to screen reader software
  • some forms open in Microsoft Forms or Google Forms, which we don’t control
  • some images may not yet have a useful text description
  • maps are visual, although the locations they show are also listed as text

Feedback and contact information

If you need information on this website in a different format, such as an accessible PDF, large print, easy read, audio recording or braille:

  • email admin@redruth-tc.gov.uk
  • call 01209 210038
  • visit or write to us at Redruth Civic Centre, Alma Place, Redruth, Cornwall TR15 2AT

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact us at admin@redruth-tc.gov.uk or use our contact form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the “accessibility regulations”). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Redruth Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • PDF documents: some PDFs published since September 2018 are not tagged for screen readers, may lack headings and may not have a document title or language set. This fails WCAG 2.2 success criteria 1.3.1 (info and relationships), 2.4.2 (page titled) and 3.1.1 (language of page). We are replacing the most-used documents, such as policies, with web pages, and are checking new PDFs before we publish them.
  • Images: some images may not yet have a text alternative that describes them. This fails WCAG 2.2 success criterion 1.1.1 (non-text content). We are checking every image and plan to finish by 31 December 2027.

Content that’s not within the scope of the accessibility regulations

  • PDFs and other documents published before 23 September 2018: older agendas, minutes and reports are exempt if they’re not needed to use our services. If you need one in an accessible format, contact us.
  • Maps: online maps are exempt. Where a page shows a map, the important information, such as addresses and opening times, is also given as text on the page.
  • Third-party content: some forms are provided through Microsoft Forms or Google Forms, and some pages link to other organisations’ websites, such as Cornwall Council. We don’t fund, develop or control these. Microsoft publishes its own accessibility information for Microsoft Forms.
  • Pre-recorded video published before 23 September 2020 is exempt.

What we’re doing to improve accessibility

  • Policies and other key documents are being published as web pages rather than PDFs.
  • Staff who edit the website have a guide covering headings, link text, image descriptions and accessible documents.
  • Each page has a “Was this page useful?” box, so visitors can tell us about problems.
  • We’ll test the website again after any major change, and at least once a year.

Preparation of this accessibility statement

This statement was prepared in November 2026 and will be reviewed periodically.

This website was last tested in October and November 2026. The test was carried out by Unify Studio, the council’s website developer.

We tested every page template (the home page, standard pages, services, news, meetings, councillors, staff, downloads, vacancies, search and the contact form) using:

  • the WAVE accessibility checker, which found no errors on any template
  • Google Lighthouse accessibility checks