Redruth Town Council has published a new-look website after a review of the council’s communications.
As part of its upcoming five-year strategic plan, there will be a renewed focus on engaging the community and signposting services following feedback from residents.
The new responsive site is designed for mobile and desktop browsers and more accessible than the previous site in response to only 30% of residents saying they feel well informed by the council.
As part of the Council’s commitment to work with local businesses, it engaged Redruth-based web design agency Unify. The focus of the project was to streamline content to make finding information, reporting issues and seeing upcoming meetings easier than ever.
Charlotte Williams, Redruth Town Clerk, said: “We hope the website will be a big step forward in helping residents, businesses and partners find out about the services we provide.
“It clearly signposts where you can go for support on a range of issues that we know matter to residents. We’ll regularly review the content to meet the needs of users so we’d love to hear what you would like to see on the site.
“For those residents who don’t have access to digital resources, they can visit Redruth Library to go online or talk to the staff face to face. Residents can also keep up with news and events in our regular newsletters and on our network of noticeboards or call our friendly team.”
New features include a community directory and a clear reporting form for town services with links to other local agencies.
One of the challenges is communicating to residents which services are run by the town council and what’s overseen by Cornwall Council.
The Town Council employs officers for business and community liaison, CCTV, communications, a school crossing patrol, grants, town festivals and events and dedicated assets and facilities team.
The dedicated team looks after several buildings including the Clock Tower, Market Hall and Market Way, Community Centre, Library, The Chambers in Penryn Street and public toilets.
In terms of open spaces, it manages two allotments, East End Park, Plain-An-Gwarry play area, St Rumon’s Gardens, and Strawberry Fields as well as street furniture and floral displays.
Cornwall Council manage other parks and cemeteries as well as the vast majority of local services. County Hall oversees environmental services including refuse collection and street cleaning, council tax, highways, housing, health and social care, business trading and licences, consumer advice, food safety, parking, planning applications and enforcement, public health and social care.
Visitors to the website can rate whether pages are useful and the council expects a refreshed Discover Redruth website listing events and visitor attractions in the area to go live in early 2027.
Check out the new website at our Annual Town Meeting on Thursday 12 November. It’s your chance to come along, meet the staff and Councillors and view the website for yourself, as well as hear about new projects and updates. This takes place at Kresen Kernow in Little Vauxhall from 6.30pm to 8.30pm.
